Continual Improvement

Quality management system (QMS) standards include direct and indirect references to Continual Improvement. Please refer to the following documents:

• ISO 9001:2008, Page 14, Clause 8.5.1: Continual improvement
• ISO/TS 16949:2009, Page 33, Clause 8.5.1: Continual improvement including sub-clauses 8.5.1.1 and 8.5.1.2

Organizations large and small are expected to continually improve their processes and products. The continual improvement philosophy has an impact on customer satisfaction, satisfaction of other interested parties, profitability and longevity of the organization. Top management's commitment and active participation is essential to the success of continual improvement processes. Dr. W. Edwards Deming explains this in his book Out of the Crisis.

Some of the benefits of Continual Improvement:

• Better quality products, produced at lower cost
• Enhanced customer satisfaction and loyalty
• Improved quality, reliability and process capability
• Elimination of inspection as a way to manage quality

Jan Roovers Associates, Inc. has trained hundreds of people in the design and implementation of continual improvement processes. No canned or "flavor-of-the-month" programs! We work with our clients to develop a process that would best suit the needs of the organization.

Continual improvement courses are geared (as much as reasonably possible) towards the specific needs and expectations of the organization and the participants. Small group discussions and customized (company-specific) exercises are used to help participants internalize, and immediately apply what has been taught.

Continual Improvement Process Design and Implementation

	Implementing Continual Improvement (The Improvement System)	5 Days
	The Seven Quality Tools	3 Days
	The Team Approach to Continual Improvement	3 Days
	Introduction to the "Eight Quality Management Principles"	2 Days
	Understanding Systems: Analyzing and Mapping Business Processes	2 Days

For information about our Continual Improvement programs, contact us at 704.366.2926 or via e-mail info@janroovers.com.